Return & Refund Policy

At Mohasagor E-Commerce, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Return Eligibility

Products may be returned if:

The item received is damaged, defective, or incorrect.

The product has a manufacturing defect.

The return request is submitted within 3 days of receiving the order.

The item is unused, unwashed, and in its original condition with tags and packaging intact.

Non-Returnable Items

The following items are not eligible for return:

Products damaged due to customer misuse.

Used, washed, or altered products.

Products without original tags, packaging, or accessories.

Clearance, sale, or promotional items unless damaged or defective.

Return Process

To request a return:

Contact our customer support team within 3 days of receiving the product.

Provide your order number and clear photos of the item.

Our team will review your request and provide return instructions.

Once approved, the item must be sent back according to our instructions.

Refund Policy

Refunds will be processed if:

The returned item passes our inspection.

The product is confirmed to be defective, damaged, or incorrect.

Refunds may be issued through:

Mobile Banking

Bank Transfer

Original Payment Method (where applicable)

Refund processing may take 5–10 business days after approval.

Exchange Policy

Customers may request an exchange for:

Size issues (subject to stock availability)

Incorrect product received

Defective or damaged items

Exchange requests must be made within 3 days of delivery.

Shipping Charges

If the return is due to our error (wrong, damaged, or defective product), we will cover the return shipping cost.

For customer preference returns, shipping charges may be the responsibility of the customer.

Cancellation Policy

Orders may be canceled before shipment confirmation. Once an order has been dispatched, cancellation requests may not be accepted.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Website: https://mohasagorit.solutions

Email: info@mohasagorit.solutions

Phone: +880 1814-802802

We appreciate your trust and are committed to ensuring a smooth shopping experience.